For customs clearance of the shipment, please follow these steps below and return us mentioned documents via mail:
Proof of purchase (receipt/invoice, internet purchase order), indicating the name of the customer, information about the item, quantity, value of the goods, transport and insurance costs;
Proof of the payment (printout of internet banking transfer, PAYPAL, WESTERN UNION or similar);
Detailed description of the shipment’s content indicating its purpose, material and other information that make the goods easily identifiable; Example: womens T shirt from cotton, mens dress shoes from leather, electronic bluetooth speaker, etc;
Filled and signed power of attorney – Power of attorney [PDF, 736 Kb].
In Power of attorney: On top you need to fill out – date, name, surname; personal code; passport number or number of ID card; declared place of residence. At the bottom – your signature.
- DHL Latvia SIA can represent you only in direct representation (the declared place of residence should be anywhere in EU, we are not able to represent you otherwise).
- If you are a citizen of the European Union (excl. Latvia), please send us a copy of your passport or ID card to or EORI number which is necessary for customs clearance.
- Note – storage of your goods at DHL Customs warehouse if free of charge for the first three calendar days following arrival – from the 4th day storage fee can be applied.
- Please provide an airway bill (AWB) number in “Subject” when you send an e-mail to firstname.lastname@example.org